Reference

What You Agree To When You Use ri5

These terms set out the rules for your ri5 account — how deposits through bKash, Nagad, and Rocket are handled, what you can access, and what happens if something goes wrong.

bKash, Nagad, Rocket coveredAccount eligibility rulesBangladesh region accessWallet and withdrawal terms
ri5 What You Agree To When You Use ri5
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If a term is unclear or you want to raise a concern about how your account has been handled, our support team is the right place to start. You can contact us through live chat inside the lobby, by email, or through our Bangladesh support line — whichever is fastest for you. We aim to respond to terms-related queries with enough detail to actually resolve the question, not just a form reply.

Team online

Live Chat

Open the chat window inside your account dashboard. Available for account and terms queries from within the ri5 lobby on mobile and desktop.

Email Support

Send your terms or account query to our support address. We respond with a reference number so you can track the conversation.

Bangladesh Help Line

Dedicated Bangladesh support for wallet and account access queries, including bKash, Nagad, and Rocket transaction questions under these terms.

HOW WE HANDLE ACCOUNTS

Security, Data and Account Integrity at ri5

Your account and the data attached to it are handled under these terms. We use SSL encryption across every page of the lobby, including the deposit and withdrawal flows for bKash, Nagad, and Rocket. Account access uses a one-time password step to verify it is you logging in — if you lose access to your registered number, contact support to begin the recovery process. We do not share your account data with third parties outside of what is required to process your wallet transactions.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable rules. You can request a summary of what we hold.

Account Security

SSL encryption and OTP verification protect every login. If you suspect unauthorized access, use the lock-account option in settings or contact support immediately.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket go through a name-match check against your registered account details before they are released.

Term Change Requests

To dispute a terms decision or request a review of how a rule was applied to your account, submit the request in writing via email with your account reference number.

Common Questions About ri5 Terms

These are the questions we get most often about how these terms work in practice — account eligibility, wallet rules, what gets your account suspended, and how to raise a dispute.

You can open an account if you are of legal age in your jurisdiction and access to ri5 is permitted under your local law. Eligibility depends on your region — where local law restricts access, we do not extend service.

Yes. Every deposit made through bKash, Nagad, or Rocket is covered by these terms. The funds move into your account wallet and are subject to our balance, withdrawal, and verification rules from the moment they clear.

We post updates here with an effective date before they apply. If you continue using your account after a change goes live, that counts as acceptance. We do not apply new terms retroactively to completed transactions.

We will contact you via your registered email with the reason. If you believe the suspension was applied in error, you can request a review by writing to support with your account reference and the relevant details.

Send a written request to our support email with your account reference number. We will respond with a summary of the data we hold within a reasonable period under applicable data rules.

Check that your registered wallet number matches the name on your account — that is the most common hold-up. If it matches and the funds have not arrived, contact support with your transaction reference and we will investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.