What We Collect and Why It Matters
When you open an account with ri5, we collect the information needed to run it — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals correctly and to meet
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the record-keeping obligations that apply in eligible regions. We also collect device and session data when you browse the lobby or play games, so we can keep the experience stable across your phone or desktop. This is not sold to third parties for advertising. Your wallet
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details — such as your bKash or Nagad mobile number — are stored in encrypted form and used only to process the transactions you initiate. If you reach out via our support channel, the conversation is logged so we can follow up accurately. Data held about
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you depends on what you provide and what your activity generates; we do not build profiles beyond what is needed to operate your account. Any sharing happens only with payment processors, fraud-prevention services, and where the law in your eligible region requires it. How long we
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keep data follows the retention rules that apply to your account type and jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.